----- Original
Message -----
Hi Diana... with tax, the earrings are $30.31. For shipping, I usually charge $5 as the minimum, but for these, I think $2 is enough. They'll go out inside a small box in a bubble mailer. So that brings it to $32.31.
Options for
payment: you can send a check to me: POB 4907, Laguna Beach, CA
92652; or, you can call in a credit card (MC, VI, AE) to the gallery
-- we'll need card #, expiration date, 3-digit code from back, and
zip code of billing address; or I can send you a PayPal invoice, if
you have a PayPal account. Once Diana selected a pair of the custom earrings, I asked her to send a check to my post office box, where I receive all my business mail. This mailing address is noted on my business card and on my website's "contact" page. Nevertheless, Diana Krause for some unknown reason sent the check to the wrong address -- an address where my studio is located -- where 40+ artists receive their mail. Diana Krause's check was dated 9-2-08. By the time the errant check was located, some six or seven weeks later, Diana had closed her checking account, so her check for $32.31 bounced, and Wells Fargo Bank charged my account an additional $7 service fee for the bad check. I contacted Diana Krause via email, advising her of the bad check. She was unable to provide a reason as to why she sent the check to the incorrect address, but nevertheless did not believe it was her fault that the check bounced! Usually, when one closes an account, you make sure all the outstanding checks have cleared before you close it. I asked Diana Krause to reimburse me for both the $32.31 AND the $7 bank fee, and she refused. Check out her response here:
----- Original Message -----
From:
jdhkfamily@sbcglobal.net
To: Cindy Stalnaker ~ Fused
Glass
Sent: Friday, November 28, 2008 4:07 PM
Subject: Re: Black and white jewelry
Cindy,
I will send a check for $32.31 which
was the original amount charged for the earrings. The check was
sent to you the first part of September. You didn't take it to
your bank until mid November. I am not responsible for the fact
that you didn't cash it in a timely manner. My account was not
closed until Nov. 20
Sincerely,
Diana Krause
--------------------- Let's remember that the reason I didn't take it to the "bank until mid November" and that I "didn't cash it in a timely manner" was because Diana sent the check to the WRONG ADDRESS!! Sent to the wrong address despite instructions to do otherwise... Diana Krause then sent me a check for $32.31, with no reimbursement for the $7 service fee on her earlier bounced check. I never deposited it, because my concern was that she'd close that account too, or otherwise have insufficient funds for that one to clear. Between working with her on her special-order earrings, creating 3 or 4 pairs of earring options, photographing them, photo-editing them, creating and posting them on a webpage, and all the assorted follow-up emails back and forth with her, I have already wasted too much time w/ this woman. I am lucky though, in that for the eight years I've run this business, Diana C. Krause's bad check was the first one I've received to date! But this saga is just another case of people not taking responsibility for their actions. I've always treated my clients with kindness and respect, so it was an unpleasant surprise to have this happen. |
